Help Desk Technician (Freelance) – Dublin

About the role

We are looking for a proactive Help Desk Technician to provide end‑to‑end technical support on a B2B/freelance basis in Dublin. The role covers both remote and on‑site assistance, acting as the primary contact when the main engineer is unavailable.

Key responsibilities

• Deliver desktop and laptop support, troubleshooting hardware, software and connectivity issues.
• Perform IMAC (Install, Move, Add, Change) activities and break/fix tasks.
• Manage the full device lifecycle: configuration, patching, OS imaging and hardware replacements.
• Use SCCM, Intune and ServiceNow for asset tracking, ticket resolution and remote assistance.
• Install, update and patch approved software in line with IT policies.
• Provide remote and deskside support for MS Office, Outlook, VPN clients and other EUC tools.
• Enforce security protocols, antivirus monitoring and desktop policy compliance.
• Offer VIP support and act as the onsite point of contact during critical escalations.
• Support printers, scanners and other peripherals, including routine maintenance.
• Assist with Active Directory tasks, basic user account management and smart‑hands support.
• Maintain documentation of incidents, hardware inventory and technical guides.

Required profile

• Fluent in English and Irish (C1 level).
• Proven experience in help‑desk or desktop support environments.
• Ability to work independently and step in as the primary onsite contact during outages.

Required skills

• SCCM
• Intune
• ServiceNow
• Windows operating systems
• Microsoft Office suite
• Outlook
• VPN client configuration
• Active Directory
• Hardware troubleshooting
• OS imaging and patch management
• Remote assistance tools
• EUC tools
• Printer and scanner support