Infrastructure & Cloud Operations Engineer (Contract)

About the role

An established professional services organisation is seeking an experienced Infrastructure & Cloud Support Engineer for a 6-month, hybrid contract (3 days on-site) in Ireland. The role supports and evolves a modern enterprise technology environment within a cloud-first transformation strategy. The day rate is €300-€400 depending on experience.

Key responsibilities

• Administer and support Microsoft 365 services (Teams, Exchange Online, OneDrive), Windows Server, virtualisation, storage and core networking
• Manage Entra ID, Conditional Access, MFA and device compliance; monitor performance, capacity and availability
• Escalate complex technical issues, perform patching, upgrades and configuration changes, and troubleshoot hardware issues
• Support Unified Communications and telephony, including Teams Phone, Direct Routing and Operator Connect, and help migrate from legacy telephony to cloud platforms
• Support WAN connectivity across offices, data centres and cloud providers, assist with SD-WAN, and maintain routing, switching, firewall and wireless infrastructure
• Handle incidents, problems and changes following ITIL best practice, and carry out root cause analysis
• Implement security controls, apply patches, support Zero Trust and compliance, and support infrastructure projects and cloud migrations
• Identify automation opportunities and maintain documentation, runbooks and knowledge articles

Required profile

• Bachelor's degree in Computer Science, Information Technology or a related discipline
• Approximately 7+ years of experience in infrastructure engineering or enterprise IT operations
• Experience supporting enterprise Unified Communications and migrating on-premises telephony to the cloud
• Experience in complex, multi-site enterprise environments
• Desirable: Cisco certifications (CCNA, CCNP, CLCOR), Microsoft 365 certifications, ITIL Foundation, CISSP, and experience with infrastructure monitoring platforms

Required skills

• Microsoft 365, Windows Server, Active Directory, DNS, DHCP, VMware, SD-WAN and enterprise storage and backup
• Strong understanding of ITIL service management
• Excellent troubleshooting, analytical and communication skills, and ability to work independently

What we offer

• Competitive daily contract rate
• Long-term opportunity and exposure to large-scale cloud and infrastructure transformation programmes
• Collaborative team, on-site gym and wellness facilities, subsidised catering and coffee