IT Field Engineer – Onsite Technical Support

About the role

Ergo is looking for experienced IT Field Engineers to join long‑term contracts across multiple locations in Ireland. You will work on‑site delivering end‑user computing, communications, and networking support as part of a multidisciplinary engineering team.

Key responsibilities

• Install, configure, maintain and repair IT and communications equipment on client sites.
• Provide L2/L3 support, perform advanced troubleshooting and root‑cause analysis.
• Conduct site surveys, testing, and quality checks to ensure service standards.
• Support network connectivity issues (LAN/WAN) and perform network patching.
• Build, image and deploy desktop/laptop devices and mobile platforms.
• Maintain telephony, unified communications and video‑conferencing systems.
• Document technical activities and develop knowledge‑base materials.
• Communicate effectively with end users, stakeholders and internal technical teams.

Required profile

• Minimum 4 years of field support experience.
• Full clean driver’s licence and own transport.
• EU passport or Stamp 4 visa.
• Fluent English language skills.

Required skills

• Desktop and laptop installation, imaging, domain configuration and IP setup.
• iOS and Android device setup and support.
• IP telephony platforms (Unify, Avaya, Polycom) and video‑conferencing tools.
• Network patching, LAN/WAN troubleshooting.
• Device builds, imaging and deployments.
• Unified communications and collaboration tools.
• Technical documentation and knowledge‑base creation.