IT Manufacturing Technician

About the role

We are seeking a motivated IT professional to provide Level 2 onsite support for manufacturing and R&D environments. You will work closely with IT Business Partners and Global IT teams to ensure systems are efficient, secure, and aligned with Industry 4.0 standards.

Key responsibilities

• Provide Level 2 support for desktops, operating systems, antivirus, and manufacturing applications.
• Troubleshoot and resolve technical issues while maintaining proper documentation.
• Support integration of shop‑floor and machine‑level systems in line with Industry 4.0.
• Collaborate with Engineering, Advanced Operations, and R&D teams.
• Contribute to knowledge‑base articles and shift‑left initiatives.
• Ensure compliance with IT security standards (patching, antivirus, firewall).
• Participate in global IT projects and enterprise system adoption.
• Recommend and implement process improvements for efficiency and cost savings.
• Support incident, problem, change, and asset management processes.

Required profile

• Bachelor’s degree or diploma in Computer Information Systems or equivalent (preferred).
• Minimum 2 years of relevant experience, preferably in manufacturing or R&D IT environments.
• ITIL Foundation certification (required).
• Strong problem‑solving, communication, and collaboration skills.
• Ability to manage multiple priorities in a fast‑paced environment.

Required skills

• Windows operating system administration.
• Desktop support and hardware troubleshooting.
• Antivirus and patch‑management tools.
• Firewall configuration and basic network troubleshooting.
• ITIL Foundation knowledge.
• Microsoft technologies (certifications a plus).
• Industry 4.0 integration concepts.