IT Support Engineer

About the role

We are seeking an IT Support Engineer to join our in‑house IT team, providing reliable support to employees at our Head Office and construction sites across Ireland. You will play a key role in maintaining secure systems and ensuring new starters and project teams have the tools they need to work efficiently.

Key responsibilities

• Provide first‑ and second‑line IT support to staff across the business.
• Manage and resolve support tickets promptly and professionally.
• Set up laptops, desktops, mobile phones and user accounts for new starters.
• Configure and deploy IT equipment for Head Office and site offices.
• Install and maintain printers, monitors, docking stations and networking gear.
• Support Microsoft 365, Outlook, Teams, SharePoint and Windows environments.
• Manage user accounts, permissions and access controls.
• Maintain IT asset registers and equipment inventories.
• Assist with IT security tasks such as device security, password management and antivirus.
• Troubleshoot hardware, software, networking and connectivity issues.
• Support the setup and relocation of site offices, ensuring all IT systems are operational.
• Liaise with external suppliers and service providers when required.
• Assist with system upgrades, software rollouts and continuous improvement projects.
• Produce clear documentation and user guides as needed.

Required profile

• Experience in an IT Support, Helpdesk or IT Systems Engineer role.
• Strong knowledge of Microsoft Windows and Microsoft 365.
• Experience setting up and supporting laptops, desktops, printers and mobile devices.
• Good understanding of networking fundamentals (Wi‑Fi, switches, VPNs, TCP/IP).
• Experience with Active Directory and Microsoft Entra ID (Azure AD) for user administration.
• Full driving licence and willingness to travel to project sites across Ireland.
• Construction‑industry experience is advantageous but not essential.

Required skills

• Microsoft Windows
• Microsoft 365
• Outlook
• Teams
• SharePoint
• Active Directory
• Azure AD (Microsoft Entra ID)
• Wi‑Fi, switches, VPN, TCP/IP networking
• Laptop, desktop, printer and mobile device hardware setup
• Device security and antivirus management

What we offer

• Company phone and laptop
• Pension scheme
• Career progression opportunities
• Ongoing training and professional development
• Opportunity to work across Head Office and major construction projects
• Experience with one of Ireland's leading construction firms