IT Support Partner

About the role

We are looking for a motivated IT Support Partner to join our Galway campus. The role is on‑site and involves delivering end‑to‑end technical support to keep the university’s IT environment running smoothly.

Key responsibilities

• Provide first‑line support for PCs, peripheral devices and the Microsoft 365 suite.
• Troubleshoot hardware, software, application, access and connectivity issues.
• Deploy, image and configure PCs using Autopilot and manage equipment lifecycle.
• Maintain hardware asset records and support onboarding/off‑boarding processes.
• Assist with server and network equipment setup and maintenance.
• Implement cyber‑security best practices and support OT‑environment device security.
• Document incidents, track resolutions and escalate when required.
• Collaborate with the wider IT team on projects, rollouts and regular system maintenance.

Required profile

• Minimum three years of experience in an IT support role.
• Strong written and verbal communication skills in English.
• Ability to work independently and as part of a team.
• Excellent problem‑solving, organisational and customer‑service orientation.

Required skills

• PC and peripheral device support.
• Microsoft 365 administration.
• Windows Autopilot and imaging tools.
• Hardware asset lifecycle management.
• Basic server and networking knowledge.
• Understanding of cyber‑security and OT security principles.
• Relevant certifications such as CompTIA A+ or Microsoft 365 Certified: Endpoint Administrator Associate (MD‑102) – a plus.