IT Support Technician – Permanent

About the role

The IT Support Technician will provide first‑ and second‑line technical assistance to employees across Live Nation’s venues and offices in Ireland. Reporting to the Manager of Information Technology, the role also contributes to the rollout of new services and participates in change‑management projects.

Key responsibilities

• Deliver first‑ and second‑line support to end‑users via phone and desk‑side assistance.
• Maintain and update IT support systems, ensuring accurate documentation.
• Manage desktop environments, including PCs, printers, mobile devices, and telecom equipment.
• Troubleshoot and resolve complex hardware and software issues on Windows 7/10 platforms.
• Set up new user accounts, configure AD, Exchange, and related services.
• Install and configure IT hardware and software, adhering to security standards.
• Participate in IT projects, taking ownership of deliverables and supporting change‑management processes.
• Provide training to staff on the use of IT systems and tools.
• Uphold confidentiality, professional conduct, and health‑and‑safety standards.

Required profile

• Third‑level qualification in Information Technology (NFQ Level 6) or equivalent.
• At least one certification such as A+, Network+, MTA Networking Fundamentals or MTA Security Fundamentals.
• Solid post‑qualification experience in a similar support role.
• Strong knowledge of Microsoft networking technologies – Active Directory, Group Policy, DNS, DHCP.
• Proficiency with Exchange and Outlook.
• Experience with switches, firewalls, routers and basic VPN/WAN concepts.
• Good written and verbal communication skills.
• Demonstrated initiative, planning ability, flexibility and problem‑solving aptitude.

Required skills

• Active Directory
• Group Policy
• DNS & DHCP
• Microsoft Exchange / Outlook
• Windows 7 & Windows 10
• PC hardware, printers, mobile devices, telecom equipment
• A+ certification
• Network+ certification
• MTA Networking Fundamentals
• MTA Security Fundamentals
• Switch, firewall and router administration
• VPN and WAN technologies
• PBX and VOIP basics