Lab IT Desktop Support Engineer

About the role

Catalyx is looking for a Lab IT Desktop Support Engineer to provide first‑line technical assistance for laboratory equipment at a customer site in Cork. The role blends traditional desktop support with specialised knowledge of lab systems and GMP compliance.

Key responsibilities

• Provide first‑line support for laboratory equipment and coordinate escalations to CSV/IT teams.
• Conduct periodic reviews of lab systems, including access control and audit‑trail checks.
• Manage user access requests in line with internal procedures and regulatory requirements.
• Support commissioning, qualification (IQ/OQ/PQ) and deployment of new lab equipment.
• Collaborate with IT, Quality and Validation teams to ensure GMP compliance.
• Maintain documentation and logs to satisfy regulatory standards.

Required profile

• Strong understanding of laboratory systems and data‑integrity principles.
• Experience with system access management and audit‑trail reviews.
• Familiarity with laboratory workflows, equipment setup and qualification processes.
• Excellent troubleshooting and problem‑solving abilities.
• Effective communication skills and ability to work both independently and within cross‑functional teams.
• Knowledge of clinical and commercial laboratory operations.

Required skills

• Waters HPLC systems
• Agilent HPLC systems
• Bioassay instrumentation
• Plate washers
• Teacans equipment
• System access management
• Audit‑trail review
• Equipment qualification (IQ/OQ/PQ)

What we offer

• Total Rewards package including personal benefits and professional growth opportunities.
• Inclusive, diverse workplace committed to equal opportunity.