Leasing Associate (Maternity Cover - 10 months)

About the role

The Leasing Associate will support the community’s marketing and lease‑up strategies, aiming to achieve occupancy, revenue and resident retention targets during a 10‑month maternity cover.

Key responsibilities

• Conduct sales and leasing activities including viewings, follow‑ups on enquiries and converting prospects into appointments.
• Plan and organise daily activities to maximise time and meet targeted leasing numbers.
• Update all data capture systems and contact details accurately and promptly.
• Welcome on‑site enquiries and potential residents, providing a warm first impression.
• Follow up required documentation, contract returns and process payments.
• Conduct scheduled resident apartment visits and manage cancellations.
• Respond to online (web‑chat) and email enquiries in a professional manner.
• Support other communities when required, including cross‑selling based on resident needs.
• Inspect community areas, ensure leasing materials meet standards for viewings.
• Deliver front‑of‑house customer service, anticipate and exceed resident expectations.
• Assist with move‑in and move‑out processes and support resident events.
• Undertake marketing activities to promote the property and monitor competitor activity.

Required profile

• Good level of general education evidencing literacy and numeracy.
• Proficient in Microsoft Office (Word, Excel, Outlook) and property operations software (training provided).
• Significant experience in a sales role within accommodation, hospitality or leisure environments.
• Ability to influence, adapt quickly and exceed customer service and sales targets.
• Strong organisational skills with the ability to multitask and maintain high accuracy.
• Culturally aware communication and negotiation skills.
• Team player with a proactive, can‑do attitude.
• Fluent English verbal and written communication skills and solid numerical ability.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook