Night Concierge (Part‑Time, 20 hrs/week)

About the role

Greystar is seeking a reliable Night Concierge to join its Dublin community on a part‑time basis (20 hours per week). You will be the first point of contact for residents during night hours, ensuring a smooth transition from day to night operations and delivering an exceptional 24/7 resident experience.

Key responsibilities

• Provide reception, administration and customer‑service support, including key management and lock‑out assistance.
• Handle out‑of‑hours check‑in/check‑out procedures and respond to booking enquiries.
• Communicate hand‑overs between day and night teams, ensuring resident issues are transferred effectively.
• Manage complaints, resolve disputes promptly and escalate when necessary.
• Maintain common amenity areas, perform minor cleaning, litter picks and spill removal.
• Address basic maintenance tasks: lock/key reprogramming, simple heating, radiator, electrical and plumbing issues.
• Ensure safety and security of the property at all times.

Required profile

• Demonstrates Greystar’s core values and acts as a role model.
• Strong customer‑service orientation with the ability to handle resident concerns calmly.
• Basic troubleshooting aptitude for mechanical and electrical systems.
• Excellent communication skills for effective hand‑overs and team collaboration.

Required skills

• Lock and key reprogramming / resetting.
• Basic heating and radiator troubleshooting.
• Fundamental electrical troubleshooting.
• Simple plumbing (leak isolation and repair).