Patient Dispatch Controller

About the role

The Patient Dispatch Controller coordinates the safe and efficient movement of patients between hospitals, clinics, homes and other healthcare facilities. Working from Leixlip, you will act as the central hub for transport requests, ensuring timely scheduling and high standards of patient care.

Key responsibilities

• Coordinate patient transport requests and allocate appropriate vehicles and staff.
• Schedule and dispatch crews based on priority, urgency and resource availability.
• Serve as the main point of contact for hospitals, clinics and healthcare professionals.
• Monitor live operations, responding to delays, incidents or changes in scheduling.
• Ensure all patient movements comply with safety regulations and organisational policies.
• Maintain accurate transport logs and patient transfer records.
• Liaise with clinical staff to confirm appropriate care levels for each transfer.
• Support continuous improvement of dispatch and transport processes.

Required profile

• Minimum 2 years’ experience in dispatch, logistics or healthcare coordination.
• Strong organisational and decision‑making abilities.
• Excellent communication and interpersonal skills.
• Ability to thrive in a fast‑paced, high‑pressure environment.
• High attention to detail and capacity to multitask.
• Full driving licence (desirable).

Required skills

• Proficiency in Microsoft Office.
• Experience with dispatch or CRM systems.

What we offer

• Opportunity to work in a vital healthcare operational role.
• Career progression and ongoing training.
• Dynamic, supportive team environment.
• Competitive salary with performance bonuses and shift allowances.
• Comprehensive health and wellbeing benefits, including mental health support and flexible working arrangements.