Product Designer, AI

About the role

Toast is looking for a Product Designer to join its Vision AI team within the Commerce R&D organization. You will shape AI‑powered experiences that simplify complex restaurant operations and help owners and staff make smarter decisions.

Key responsibilities

• Own the end‑to‑end design process for AI‑driven features across Point of Sale and management tools, from discovery to high‑fidelity delivery.
• Translate operational challenges into intuitive workflows using research, data, and business context.
• Design fast, reliable, and trustworthy experiences for high‑pressure restaurant environments.
• Collaborate with product, engineering, and research to bring Vision AI capabilities to life while balancing feasibility and user needs.
• Create polished, high‑fidelity artifacts that address ambiguity, edge cases, and evolving AI behavior, leveraging the Toast design system.
• Use prototypes, storytelling, and systems thinking to build alignment and influence cross‑functional decisions.
• Champion human‑centered AI by making system status clear and automation feel transparent and helpful.
• Raise design standards through critiques, mentorship, and integration of emerging AI‑first tools.

Required profile

• A designer with a founder’s mentality who takes full ownership of their domain.
• Relentless commitment to customer success and a passion for mastering the craft.
• Ability to immerse in hospitality workflows and understand the “why” behind each task.

Required skills

What we offer

• Opportunity to shape the AI‑powered future of the restaurant industry.
• Collaboration with cross‑functional experts in a fast‑moving environment.
• Access to cutting‑edge AI research and product resources.