Product Install Engineer - Europe

About the role

KLA, a provider of advanced inspection tools, metrology systems and process solutions for electronics manufacturing, is hiring a Product Install Engineer in its GSS organization. The engineer secures proper tool installation at customer sites and completes all activities needed so that a KLA tool functions accurately, from site survey to final acceptance and training.

Key responsibilities

• Hold pre-installation meetings with the customer to scope their unique requirements, create a plan of action and validate deliverables.
• Install the tool at the customer site to KLA specifications, including light source and optical integration, wafer handler robot integration and teaching, camera and collection optics alignment and calibration, system-level calibrations, performance and stability testing, and product wafer validation.
• Troubleshoot complex system issues using data analysis and a seven-step problem-solving methodology, and manage escalations across customers and regions.
• Facilitate post-installation verification of tool performance and manage customer satisfaction through routine, escalation, post-activity and warranty meetings.
• Perform install and customer-focused application testing to approve the operational quality of the tool.
• Provide new product installation training to worldwide customer support engineering.

Required profile

• Bachelor's degree in engineering, mechanical, electrical or electronic engineering, or equivalent; alternatively a Master's degree with 0 years of related experience, or a Bachelor's degree with 2 years of related experience.
• Panel of competencies in optical, mechanical, electronic, lithography, metrology and laser technology is desirable.
• Ability to work under pressure and on tight timelines, and domestic and international travel, including to the United States, up to 80% of the time.

Required skills

• High-level technical and analytical skills, including troubleshooting software, electronic, optical, mechanical and electro-optical systems.
• Knowledge of computer theory, operating systems and networking in Windows, Unix or Novell environments.
• Process engineering/yield management knowledge is an advantage.