Protective Services Operations Manager

About the role

Securitas Ireland is looking for an experienced Protective Services Operations Manager to oversee high‑quality security services across a portfolio of strategic client accounts nationwide. You will support the Protective Services Branch Manager in driving service excellence, employee engagement, compliance and financial performance.

Key responsibilities

• Support the Branch Manager in operational management of multiple client portfolios across the Republic of Ireland.
• Lead, engage and support officers, supervisors and management teams on several sites.
• Ensure compliance with legal, regulatory, contractual and company standards.
• Oversee staffing, recruitment coordination, rostering, payroll preparation, billing accuracy and cost control.
• Maintain audit‑ready site documentation, assignment instructions, risk assessments and QMS records.
• Monitor performance against KPIs and proactively address service or compliance risks.
• Drive employee welfare, engagement, training and retention initiatives.
• Manage incidents, health & safety reporting, disciplinary and grievance processes.
• Build strong relationships with clients, unions and internal stakeholders.
• Conduct regular site visits and support client meetings, reviews and audits.
• Act as Duty Manager when required and deputise for the Branch Manager as needed.

Required profile

• Proven leadership experience in security operations or a similar multi‑site, people‑led environment.
• Strong understanding of compliance, health & safety, audits and quality management systems.
• Excellent financial awareness, including payroll, billing and cost control.
• Confident communicator with strong client‑facing and stakeholder‑management skills.
• Ability to lead teams with a balanced approach of authority, empathy and professionalism.
• Strong organisational, analytical and problem‑solving abilities.
• Comfortable working in a fast‑paced, high‑accountability environment.

Required skills

• Compliance management
• Health & safety regulations
• Audit and risk‑assessment documentation
• Quality Management System (QMS) handling

What we offer

• Company values of Integrity, Vigilance and Helpfulness.
• Career development opportunities and industry‑recognised training.
• Supportive team environment.
• Competitive salary and benefits package.
• Opportunity to make a meaningful impact every day.