Protective Services Operations Manager – Security Operations

About the role

Securitas Ireland is looking for an experienced Protective Services Operations Manager to oversee the delivery of high‑quality security services across a nationwide portfolio of strategic client accounts. Reporting to the Protective Services Branch Manager, the role focuses on service excellence, employee engagement, compliance and financial performance.

Key responsibilities

• Support the Branch Manager in operational management of multiple client portfolios across the Republic of Ireland.
• Lead, engage and support officers, supervisors and management teams across several sites.
• Ensure compliance with legal, regulatory, contractual and company standards.
• Oversee staffing, recruitment coordination, rostering, payroll preparation, billing accuracy and cost control.
• Maintain audit‑ready site documentation, assignment instructions, risk assessments and QMS records.
• Monitor performance against KPIs and proactively address service or compliance risks.
• Drive employee welfare, engagement, training and retention initiatives.
• Manage incidents, health & safety reporting, disciplinary and grievance processes.
• Build strong relationships with clients, unions and internal stakeholders.
• Conduct regular site visits and support client meetings, reviews and audits.
• Act as Duty Manager when required and deputise for the Branch Manager as needed.

Required profile

• Minimum 2 years’ experience managing or training large security teams and handling global client stakeholders.
• Proven leadership experience in security operations or a similar multi‑site, people‑led environment.
• Strong understanding of compliance, health & safety, audits and quality management systems.
• Excellent financial awareness, including payroll, billing and cost control.
• Eligibility to work in Ireland and hold (or be able to obtain) a valid PSA Security Licence.
• Full, valid European driving licence and ability to travel nationwide between sites.
• Fluent English (spoken and written).

Required skills

• Microsoft Office