Quality Engineer – Complaints (Level II)

About the role

We are seeking a Quality Engineer II to join our complaints investigation team within a cardiovascular medical device function. The role focuses on supporting investigations, ensuring high‑quality complaint handling, and driving continuous improvement in a hybrid work environment.

Key responsibilities

• Review and approve complaint investigations in a global complaints management system.
• Conduct investigations, including lab testing of returned devices when required.
• Perform root‑cause analysis and define appropriate investigation pathways.
• Analyse product and process performance using data‑analytics tools.
• Prepare and present complaint trend data to review forums.
• Drive continuous improvement in investigation methods and processes.
• Make escalation decisions and work independently as needed.
• Ensure compliance with all applicable quality‑system regulations.
• Collaborate with Quality, R&D, Operations, and Field Support teams.

Required profile

• Level 8 qualification in a STEM discipline.
• 2–3 years of relevant experience, preferably in medical devices.
• Strong problem‑solving, analytical, communication, and organisational skills.
• Ability to work both independently and within a cross‑functional team.
• Willingness to complete health and safety training for handling returned products.

Required skills

• Lab testing of returned devices.
• Root‑cause analysis.
• Data‑analytics tools.
• Complaint management system usage.
• Imaging review (advantageous).