Receptionist – Full & Part‑Time

About the role

We are looking for a friendly and professional Receptionist to join our hotel team on a full‑time or part‑time basis. You will be the first point of contact for guests, both in person and over the phone, delivering a 4‑star service that reflects our "Empower Your Excellence" philosophy.

Key responsibilities

• Greet guests warmly, answer the switchboard, and take messages as needed.
• Handle reservations, maximise room revenue during peak periods and upsell services during off‑peak times.
• Process daily business accounts accurately and maintain cash floats.
• Coordinate with housekeeping on room allocations and ensure smooth guest check‑in/check‑out.
• Respond promptly to enquiries, complaints and special requests, maintaining high customer‑service standards.
• Promote hotel facilities and services, and communicate guest feedback to management.
• Follow departmental SOPs and safeguard company assets.

Required profile

• Friendly, professional attitude with excellent interpersonal skills.
• Fluent written and spoken English.
• Availability for variable shifts, including weekends.
• Strong organisational abilities and attention to detail.
• Previous experience in a similar front‑desk role is an advantage.

Required skills

What we offer

• Complimentary Talbot Fit Membership
• Staff meals
• Discounted accommodation rates
• Life insurance
• Employee counselling line
• Bike‑to‑Work scheme
• Pension scheme
• Christmas savings scheme
• Free parking
• Uniform provided