Receptionist / General Operative – Band 3

About the role

The Office of Public Works is seeking a Receptionist / General Operative (Band 3) for its Furniture Branch in Dublin 8. The role provides the first point of contact for visitors and callers, ensuring smooth day‑to‑day operations and a secure workplace.

Key responsibilities

• Answer telephone calls, take detailed messages and forward them to the appropriate colleague.
• Welcome and escort visitors, issue and track keys/fobs, and control access to the building.
• Receive and distribute business deliveries and post throughout the premises.
• Secure the building at the end of the day by closing doors, windows and reporting any issues.
• Direct unauthorised persons to leave the site using intercom and loudspeaker.
• Monitor, activate and deactivate the fire control system.
• Use internal communication tools such as 8x8 and Microsoft Teams to coordinate with staff.
• Log and track daily service requests, visitor logs and queries.

Required profile

• Eligibility to work in Ireland (EEA, UK, Swiss, or non‑EEA with appropriate visa or employment permit).
• Valid manual driving licence (category B & W) without automatic‑only restriction.
• Current Safepass card (or willingness to complete the course after appointment).
• Fire marshal and first‑aider training.
• Strong interpersonal skills and ability to maintain a secure environment.

Required skills

• Excellent ICT proficiency, including Microsoft Teams and 8x8 communication platforms.
• Experience in office administration and front‑desk duties.