Research Manager

About the role

Bounce, a fast-growing consumer insights platform trusted by brands such as Coca-Cola, Diageo and Tesco, is looking for an experienced Research Manager in Dublin. The role manages research programmes and key client relationships, turning business objectives into research projects delivered on the Bounce platform, and works with the software development team on product features.

Key responsibilities

• Research design: turn business objectives into research projects on the Bounce platform, with expertise in survey design, scripting, sampling, quota management, data delivery and analysis.
• Product work: use the Bounce platform and proprietary technology daily, test features with the software team, give proactive feedback and help shape the product roadmap.
• Account management: run client accounts day to day, deliver projects within annual research programmes, monitor account health, hold regular client meetings and support retention and growth.
• Teamwork: collaborate with Product, Operations, Billing, Marketing and Customer Success, and with Sales and Customer Success on complex projects.
• Insight delivery: turn research findings into clear, actionable insight for clients and help shape their strategic decisions.

Required profile

• Minimum of 5 years' experience in a research agency or brand-side research role (required).
• Proven ability to manage client relationships and deliver high satisfaction through a partnership-led approach.
• Experience leading studies end to end, including scoping, questionnaire design, survey scripting, defining deliverables, business cases and presenting insights.
• Comfortable using digital tools to streamline research, and a growth mindset in a fast-paced environment.
• A strong connection to Bounce's vision, product and values.

What we offer

• Continuous learning culture with leadership support for professional and personal development.
• Competitive salary and working environment.
• Ongoing support from the Research Director with coaching, skill development and personalised feedback.
• 15 global work-from-anywhere days per year.
• 22 days annual leave, plus public holidays, plus Christmas and New Year closure.
• Top-tier tech including a MacBook and premium tools.
• Vibrant, collaborative culture with team socials, activities and an annual retreat.