Reservations Agent

About the role

Fota Island Resort is seeking a part‑time Reservations Agent to join its hospitality team, primarily working weekends. The role involves handling guest enquiries, managing bookings through the Opera system, and delivering exceptional customer service.

Key responsibilities

• Process room, golf, spa and other service reservations using the Opera cloud system.
• Respond promptly to guest queries via phone and email, offering accurate information and upselling additional services.
• Maintain reservation records, file backups, and ensure all data is organized and accessible.
• Handle no‑show reporting and revenue capture on a daily basis.
• Liaise with reception and other departments to resolve billing or booking issues.
• Monitor occupancy and rates to maximise yield.

Required profile

• Fluent English with strong oral and written communication.
• Good knowledge of the local area and hospitality environment.
• Leaving Certificate or equivalent preferred.
• Excellent customer service attitude and professional telephone etiquette.

Required skills

• Experience with Opera property management system (Opera cloud).
• Intermediate computer skills, including report writing and data analysis.
• Effective email etiquette and ability to manage multiple tasks in a fast‑paced setting.

What we offer

• Discounts on dining (up to 50%) and accommodation for family and friends.
• Reduced rates for spa treatments and products.
• Access to health clubs, staff dining facilities, and wellness days.
• Service awards, company‑funded educational programmes, and staff parking.