Sales & Service Advisor – Banking Branch

About the role

The Sales & Service Advisor works in a busy branch in Santry, Dublin, delivering exceptional customer service and everyday banking solutions. You will act as a trusted point of contact, helping customers choose the right banking products for their needs while supporting the branch’s overall performance.

Key responsibilities

• Deliver excellent customer service to agreed standards, providing suitable everyday banking options based on each customer’s needs.
• Demonstrate an innovative approach, continuously seeking improvements or suggestions to create better solutions.
• Work effectively as part of the branch team, collaborating with colleagues and key stakeholders across the bank.
• Take personal accountability for your work and follow through on commitments to customers.
• Hold yourself and others accountable to meet customer and team commitments, ensuring high‑quality service delivery.
• Focus on results by using initiative to achieve set goals and maintain a clear focus on desired outcomes.

Required profile

• Evidence of excellent customer relationship skills, engaging professionally and solution‑focused.
• Ability to collaborate with key stakeholders across the bank to achieve shared goals.
• Commitment to fulfilling customer requests, resolving issues and responding through multiple channels.
• Willingness to admit mistakes, learn from experiences and continuously improve performance.