Scaled Outcomes Architect (French‑Speaking) – Dublin

About the role

Notion is looking for a French‑speaking Scaled Outcomes Architect to join its Dublin team. In this customer‑focused position you will partner with named accounts to turn AI‑driven ambitions into tangible workflows built inside Notion, ensuring measurable business impact and long‑term value.

Key responsibilities

• Drive workflow adoption and value realization for a portfolio of named accounts, guiding customers to achieve outcomes with Notion.
• Contribute to net‑revenue‑retention (NRR) by building a predictable renewal and expansion pipeline and encouraging proactive product adoption.
• Collaborate with Solutions Consultants on account strategy, qualification, and planning, owning commercial opportunities for flat or at‑risk renewals.
• Define and maintain mutual success plans that steer customers through AI transformation, demonstrate ROI, and present regular business reviews to executive stakeholders.
• Facilitate use‑case consultations, continuously designing solutions and uncovering new workflow opportunities that increase value.
• Identify when Services engagement is required for complex implementations and work closely with the Services team to ensure successful delivery.
• Become an expert on Notion’s product suite and the broader AI ecosystem to help customers adopt new ways of working.

Required profile

• Proven experience managing customer relationships and driving adoption in a SaaS or AI‑focused environment.
• Track record of influencing renewal and expansion outcomes, especially with at‑risk or flat accounts.
• Strong communication skills in both English and French, with the ability to present ROI to executive audiences.
• Analytical mindset to create success plans and measure impact.

Required skills