Senior Consultant - Medtech QMS Complaints

About the role

Veeva is seeking an experienced Senior Consultant to lead MedTech Complaints implementations for its global customers. The role involves guiding transformation of complaints management processes and configuring Veeva’s cloud‑based solution.

Key responsibilities

• Review and analyse customer business processes, identify gaps and define implementation approach.
• Lead QMS Complaints implementation workstreams for Veeva’s MedTech Quality Management solutions.
• Act as primary liaison, managing communication between implementation teams, customer stakeholders and third parties.
• Develop adoption and enhancement roadmaps based on customer requirements and new product features.
• Guide customers in adopting Vault and industry best practices for continuous improvement.

Required profile

• 5+ years experience in Complaints Management for Medical Devices.
• Strong understanding of FDA, EU MDR/IVDR requirements and reporting.
• Proven track record leading implementations or IT operations as a consultant or business analyst.
• Ability to work independently and in fast‑moving teams.

Required skills

• Knowledge of ISO 13485, ISO 14971, FDA 21CFR Parts 803, 820, 822, 806, EU GMP Annex 11.
• Understanding of relationship between Complaint Handling, CAPA, Non‑conformance and Risk Management.
• Experience with SaaS and GxP principles.
• Familiarity with data or content management applications and Veeva Vault.