Senior Customer Service Advisor

About the role

Conaty Food & Catering Supplies, a leading catering supplier in Ireland, is seeking a Senior Customer Service Advisor to join its busy office team. You will be the primary point of contact for hospitality customers, handling enquiries, processing orders and promoting additional products over the phone.

Key responsibilities

• Answer inbound customer calls and respond to queries promptly and professionally.
• Take and process customer orders, ensuring accuracy and timely entry into the system.
• Upsell relevant products and services to maximise sales opportunities.
• Provide administrative support to the sales team, including preparing documents and updating records.
• Maintain detailed records of interactions and follow‑up actions.

Required profile

• Excellent phone manner with fluent English.
• Ability to work independently and as part of a team.
• Strong attention to detail.
• Previous experience in a similar customer service or sales support role.

Required skills

• Microsoft Word
• Microsoft Excel

What we offer

• On‑site parking.
• Employee discount on company products.
• Bike‑to‑work scheme.
• Opportunities for career progression.