Senior Research Manager

About the role

Bounce, a fast-growing consumer insights platform trusted by brands such as Coca-Cola, Diageo and Tesco, is looking for a highly experienced Senior Research Manager in Dublin. The role manages research programmes and key client relationships, using the Bounce platform and its proprietary technology to deliver insights that help brands understand and connect with their customers.

Key responsibilities

• Manage large client accounts day to day, delivering projects within annual research programmes, monitoring account health, running regular client meetings and supporting retention and growth
• Use the Bounce platform and proprietary technology daily to run client projects, test features with the software team, give proactive feedback and feed client needs into product roadmapping
• Turn business objectives into research projects on the Bounce platform, with expertise in survey design, scripting, sampling, quota management, data delivery and analysis
• Work with Product, Operations, Billing, Marketing and Customer Success to support strategic and operational goals
• Deliver presentations that turn research findings into clear, actionable insight for clients, working directly with leading brands and adapting recommendations in real time

Required profile

• Minimum of 8 years' experience in a research agency or brand-side research role (a requirement)
• Proven ability to manage client relationships and deliver high satisfaction through a partnership-led approach
• Experience leading studies end to end, including scoping, questionnaire design, survey scripting, defining deliverables, business cases and presenting insights
• Comfortable using digital tools to streamline research, with curiosity about technology
• Alignment with Bounce's vision, product and values

What we offer

• Continuous learning culture with leadership support for professional and personal development
• Ongoing support from the Research Director with coaching, skill development and personalised feedback
• 15 global work-from-anywhere days per year
• 22 days annual leave plus public holidays, plus Christmas and New Year closure
• Top-tier tech including a MacBook and premium tools
• Vibrant, collaborative culture with team socials, activities and an annual retreat