Senior Technical Account Manager – Strategic Services (EMEA)

About the role

We’re hiring a Senior Technical Account Manager, Strategic Services to partner with strategic customers as they implement, expand, and mature their use of ClickUp. The role sits within Professional Services and blends customer leadership, workflow design, technical problem‑solving, and change management.

Key responsibilities

• Lead strategic implementations and customer transformations from discovery through rollout, enablement, and ongoing optimization.
• Diagnose current workflows, design scalable future‑state solutions, and guide governance, architecture, and rollout planning across multiple teams.
• Drive adoption, value realization, and account health by defining success measures, adoption milestones, and recovery plans.
• Design automation and AI use cases, recommending when to standardize or retain flexibility.
• Act as a trusted advisor, coordinating with Customer Success, Sales, Product, Support and other internal partners.

Required profile

• Experience in a customer‑facing post‑sale role such as Technical Account Management, Professional Services, or Solutions Consulting.
• Proven success leading complex SaaS implementations and strategic enablement programs with multiple stakeholders.
• Strong workflow and process design instincts and ability to translate ambiguous business needs into scalable solutions.
• Excellent communication skills with both hands‑on operators and executive stakeholders.
• Clear ownership mindset and track record of driving outcomes in ambiguous environments.

Required skills

• ClickUp platform
• AI‑enabled workflow automation
• SaaS implementation