Spa Therapists Supervisor & Trainer

About the role

The Spa Therapists Supervisor/Trainer supports the Spa Manager in the day‑to‑day operation of Anu SPA. This hands‑on role combines supervising therapists, delivering treatments, and providing practical training to ensure treatment excellence and consistent guest experiences.

Key responsibilities

• Supervise spa therapists during scheduled shifts, ensuring smooth operations and high‑quality guest service.
• Deliver professional spa treatments when qualified, following Anu SPA protocols, hygiene standards, and guest preferences.
• Prepare and maintain treatment rooms, manage linen, and replenish products to guarantee cleanliness and readiness.
• Assist guests with treatment information, spa procedures, and facility guidance as needed.
• Plan and deliver on‑the‑job training, refresher sessions, and coaching for therapists as directed by the Spa Manager.
• Communicate treatment delays, guest notes, and feedback promptly to reception and management.
• Escalate serious guest, staff, or operational issues to the Spa Manager or senior management.

Required profile

• Proven experience delivering a range of spa treatments and a solid understanding of spa hygiene and protocol.
• Previous supervisory or coaching experience in a spa or wellness environment.
• Ability to balance treatment duties with training and supervision responsibilities.
• Strong attention to detail in treatment preparation, documentation, and guest confidentiality.

Required skills

• Hands‑on spa treatment techniques (e.g., massage, body wraps, facial therapies).
• Knowledge of treatment protocols, contraindications, and product usage.
• Room setup and cleanliness standards specific to spa operations.