Team Leader – Partner Services

About the role

AXA Partners is seeking a motivated Team Leader to oversee its Partner Services operations. You will guide a team of customer‑service professionals, ensuring high service standards and continuous improvement.

Key responsibilities

• Lead, coach, and develop team members through regular feedback and performance management.
• Conduct weekly meetings to share updates, recognise achievements and promote open communication.
• Manage targets, monitor SLA performance, allocate work and track KPIs.
• Identify trends, escalate issues and drive operational excellence.
• Promote a customer‑first culture and a “First Time Right” approach.
• Handle performance, absenteeism and disciplinary matters.
• Support change initiatives and foster a positive, can‑do attitude.
• Build strong relationships with peer teams and stakeholders.
• Provide reports and analysis on KPIs, complaints and data insights.
• Identify and implement process improvements to enhance the customer experience.

Required profile

• Strong leadership and people‑management abilities.
• Experience in a target‑driven, fast‑paced environment.
• Customer‑first mindset with a background in customer service.
• Analytical ability to interpret performance metrics.
• Minimum Leaving Certificate qualification or equivalent.

Required skills

• Proficiency in Microsoft Excel (and the broader Microsoft Office suite).

What we offer

• Competitive rewards package reviewed regularly.
• Equal‑opportunity workplace with support for reasonable adjustments.
• Opportunity to contribute to sustainability – a tree is planted for every new permanent hire.