Technical Support Administrator – Dublin (Hybrid)

About the role

We are seeking a Technical Support Administrator to deliver tier‑1 and tier‑2 assistance to business users in Dublin and to a global network of financial services clients. You will monitor and support a core technology platform used by insurance and related financial services businesses, troubleshoot issues, and help drive continuous improvement and upgrades.

Key responsibilities

• Provide day‑to‑day technology and Citrix support to local and international users.
• Monitor, manage, and resolve incidents and service requests via JIRA.
• Proactively review open tickets to ensure timely resolution and maintain service levels.
• Manage user access and permissions across core systems.
• Maintain the desktop environment and oversee build, configuration, and rollout of end‑user devices.
• Create and maintain procedures, technical documentation, and training materials.
• Support internal and external audits, including information‑security audits.
• Deliver training sessions for internal teams and external clients.
• Contribute to technology projects by gathering requirements, testing solutions, and supporting implementations.
• Continuously develop knowledge in systems administration, security, and cloud technologies.

Required profile

• Degree or equivalent experience in computer science, information systems, engineering or related field.
• Experience in a customer‑focused IT support environment, preferably within financial services or insurance.
• Exposure to IT projects, change implementations and audit support.
• Curious, proactive, well‑organised and strong problem‑solver.
• Clear communicator with a customer‑centric mindset.

Required skills

• Windows 11 and Microsoft 365
• Intune, Entra and Azure administration
• Windows Server and Active Directory
• Citrix administration
• JIRA ticketing and administration
• Basic networking concepts
• Cybersecurity principles, patching cycles and vulnerability management