Technical Support Engineer Intern

About the role

Cohesity, a leader in AI-powered data security, is looking for a Technical Support Engineer Intern to join its support organisation in its local support centre in Cork. The intern works alongside experienced Support Engineers, Product Experts and Software Developers, gaining hands-on exposure to enterprise-scale data security, cloud technologies, storage systems and cybersecurity solutions while helping customers solve real technical challenges.

Key responsibilities

• Work with Cohesity customers to resolve their technical issues in a timely way
• Investigate and troubleshoot issues using available tools
• Record customer interactions, including investigation, troubleshooting and resolution
• Work closely with Cohesity engineering and account management teams
• Select methods and techniques to obtain solutions and manage workload so issues are resolved promptly
• Help develop reusable self-service solutions for future incidents
• Develop knowledge base articles

Required profile

• Pursuing a degree in Computer Science, Information Systems or a related field and still enrolled after the internship
• Ability to diagnose and resolve technical issues quickly, with critical thinking
• Coachable, motivated and humble, able to show off own projects and achievements
• Positive approach to difficult problems

Required skills

• Familiarity with Windows, macOS and Linux
• Networking basics: TCP/IP, DNS, DHCP, VPNs, firewalls, routers and switches
• Basic scripting and automation (PowerShell, Bash or Python) is optional but valued

In-office expectations: employees within a reasonable commute work out of the office 2-3 days a week; candidates outside the area should apply only if they are committed to relocating before starting and have the legal right to work there.