Technical Support Specialist (Desktop Support Analyst)

About the role

We are looking for a proactive Technical Support Specialist to join our IT support team. The role focuses on delivering high‑quality assistance for desktops, laptops and other office devices, ensuring business productivity and a positive user experience.

Key responsibilities

• Diagnose and resolve hardware and software issues on desktops, laptops and other IT devices.
• Troubleshoot operating system problems (Windows 11) and Microsoft 365 applications, including Teams and OneDrive.
• Manage incidents and service requests through an ITSM ticketing platform.
• Administer user accounts in Active Directory and email systems.
• Install, configure, update and image software, as well as perform asset tagging and deployment of new equipment.
• Maintain device security by ensuring antivirus, encryption and updates are current.
• Provide remote support using management tools and assist with mobile device management.

Required profile

• Minimum two years of experience in IT or technical support, preferably with Microsoft 365 services.
• Hands‑on experience with ITSM ticketing systems.
• Strong background in desktop hardware troubleshooting and end‑user support.
• Good communication skills and a customer‑first attitude.

Required skills

• Windows 11
• Microsoft 365 (Teams, OneDrive)
• ITSM ticketing systems
• Active Directory
• Mobile Device Management (MDM)
• Desktop hardware troubleshooting
• Remote management tools
• Imaging and software deployment
• Antivirus and encryption solutions