Telemarketing Assistant – Customer Care (Head Office)

About the role

Hidden Hearing is seeking a motivated Telemarketing Assistant to join its Head Office Contact Centre. You will be the voice of the company, supporting patients with their hearing healthcare needs and helping to keep clinic diaries fully booked.

Key responsibilities

• Handle high‑volume inbound and outbound calls, aiming for 180+ calls per day.
• Achieve weekly, quarterly and annual call targets while ensuring patients feel engaged and supported.
• Maintain accurate notes and call statuses in the online Diary Management system.
• Act as a brand ambassador, delivering a consistent, high‑quality patient experience.
• Collaborate with the team to keep clinic diaries full and meet scheduling goals.

Required profile

• Proven experience in high‑volume inbound and outbound call environments.
• Excellent telephone etiquette and strong customer‑service orientation.
• Clear written and verbal communication skills.
• Reliable, punctual and able to work under pressure.
• Team‑player with the ability to work independently and manage time effectively.

Required skills

• Proficiency with Microsoft Office Suite.
• Experience using computerised Diary Management systems.
• Solid computer literacy.

What we offer

• On‑target earnings of €40‑50 k per year.
• Supportive wellbeing culture with a focus on respect and fairness.
• Equal‑opportunity workplace that values diversity, equity and inclusion.