Telesales & Customer Service Agent (Hybrid, Permanent)

About the role

We are looking for a motivated Telesales & Customer Service Agent to join BWG Foods at our Value Centre Little Island branch in Cork. The role is permanent, full‑time and offers a hybrid working model.

Key responsibilities

• Serve as the first point of contact for customers via telephone.
• Accurately input sales orders into the computer system.
• Promote products and drive sales through knowledgeable and friendly interactions.
• Provide up‑to‑date information on product availability.
• Deliver high‑quality customer service and support.

Required profile

• Strong attention to detail and numerical accuracy.
• Excellent interpersonal and telephone communication skills.
• Self‑motivated, able to meet deadlines and work both independently and as part of a team.
• Relevant experience in retail, foodservice or similar environments is an advantage.
• Sales or customer‑service experience preferred.

Required skills

• Proficiency with Microsoft Office applications.
• Good keyboard typing skills.

What we offer

• Permanent full‑time contract.
• Hybrid remote working option.
• Opportunity to develop sales and customer‑service expertise in a dynamic environment.