Accessibility Manager - Digital Marketing

About the role

Marsh is seeking an Accessibility Manager for its Digital Marketing team, based in the Dublin office. The role drives Marsh's Digital Marketing Centre of Excellence accessibility program across core marketing websites and related digital content, embedding accessibility early in delivery and shaping how AI supports accessibility governance and operations. It reports to the Global Content Strategy and Governance Lead and works with marketing, technology, design, content, QA, compliance, legal and procurement.

Key responsibilities

• Own and drive the accessibility remediation programme, covering intake, triage, prioritization, defect management, delivery coordination and reporting.
• Establish and continuously improve shift-left accessibility governance, including approval processes, playbooks, reusable patterns, acceptance criteria, quality gates, training and auditing.
• Partner with UX/UI, Technology, QA, Content and Marketing to embed accessible patterns across the design system, implementation, publishing and digital content lifecycle.
• Drive the use of AI in accessibility operations, with approved use cases, human review, quality controls, escalation paths and validation of AI-assisted outputs.
• Manage third-party accessibility suppliers and coach and train design, engineering, QA, marketing and content teams.

Required profile

• Bachelor's degree in marketing, communications, digital media, information design or a related field.
• 8+ years of experience in digital marketing, compliance, risk, governance, accessibility or related fields, including people or program leadership.
• Experience translating technical, legal or regulatory requirements into business-ready recommendations for senior executives.
• Experience in a matrixed, multi-region organization and managing competing priorities across governance and compliance workstreams.

Required skills

• Strong working knowledge of WCAG, ADA, AODA and/or the European Accessibility Act.
• Demonstrated experience with accessibility testing tools and assistive technologies such as axe, WAVE, screen readers and keyboard-only testing.
• Experience using or governing AI-enabled tools in a business workflow.

The role is hybrid: colleagues are expected to be in the local office or onsite with clients at least three days per week, with an anchor day each week for the team.