Accommodation Assistant

About the role

The Accommodation Assistant ensures that bedrooms, bathrooms and public areas of the hotel meet the cleanliness standards set by the department. This role combines hands‑on cleaning duties with guest interaction to maintain a welcoming environment for all visitors.

Key responsibilities

• Clean allocated bedrooms, bathrooms, corridors, cubbies and other public areas.
• Operate cleaning machinery safely and follow health‑and‑safety procedures.
• Stock trolleys and caddies daily and manage cleaning chemicals as directed.
• Wear appropriate personal protective equipment (gloves, masks, goggles) when required.
• Follow recycling procedures and dispose of waste correctly.
• Return any lost property to the accommodation department.
• Maintain a positive, friendly attitude with guests and colleagues.
• Report maintenance issues and assist with routine cleaning of changing rooms and staff canteens.
• Provide efficient, courteous service to guests, handling requests and complaints professionally.
• Comply with hotel health, safety and environmental policies.
• Wear the correct uniform and name badge, maintaining high personal hygiene standards.
• Attend training courses, serve on hotel committees and support other departments as needed.
• Contribute to sustainability efforts by reducing waste, energy and water consumption.

Required profile

• Positive and friendly attitude with strong guest‑service focus.
• Flexibility to work varied hours, including weekends and holidays.
• Physical stamina for standing long periods and lifting/carrying items.
• Reliable reporting of maintenance and safety issues.
• Good communication skills with guests and team members.

Required skills

• Operating cleaning machinery safely.
• Correct use of cleaning chemicals and PPE.
• Basic stock management for trolleys and caddies.
• Knowledge of recycling and waste‑disposal procedures.

What we offer

• Competitive salary.
• Continuous training and development opportunities.
• Complimentary stays at our sister property.
• Employee recognition awards and a social events calendar.
• Additional days off for length of service.
• Uniform provided.
• Bike‑to‑work scheme and tax‑saver commuter ticket.
• Refer‑a‑friend scheme.
• Employee Assistance Programme for staff, friends and family.
• Pension scheme and reduced‑rate health insurance.
• Complimentary buffet‑style meals in the staff canteen (breakfast, lunch, dinner).