Account Manager

About the role

DigitalWell is seeking an experienced Account Manager to drive sales opportunities and manage client relationships across its cloud communications, AI‑driven and customer experience solutions.

Key responsibilities

• Generate sales opportunities through a target account strategy.
• Collaborate with internal and vendor teams to build solution proposals and commercial terms.
• Prepare and present sales proposal documents and presentations.
• Accurately forecast and manage sales opportunities using CRM and other business tools.
• Achieve commercial targets and manage ongoing client relationships, including monthly service reviews, quarterly business reviews, and contract renewals.
• Act as commercial sponsor during project hand‑over to internal delivery teams.

Required profile

• Active listener with excellent communication and interpersonal skills.
• Strong time‑management ability to qualify, plan and prioritize work.
• Proven experience in complex, solutions‑based B2B sales (5+ years).
• Industry knowledge in Customer Experience, Contact Centre Solutions, AI‑powered communications, Connectivity & Networking, Cloud and Managed Services.
• Experience dealing with senior internal and external/customer stakeholders.

Required skills

• Microsoft Office
• Salesforce