AI Solution Analyst - Senior Associate & Manager

About the role

PwC Ireland is hiring an AI Solution Analyst (Senior Associate & Manager) in its Internal Firm Services line of service, within the IFS Information Technology practice. You will design, develop, configure and deploy AI-powered agents and Copilots using M365 Copilot, PwC's proprietary large language model and agentic tool, and other approved AI platforms, working with business stakeholders, Business Analysts, AI Solution Engineers and Architects.

Key responsibilities

• Take part in AI use-case discovery sessions, assess business value and feasibility, refine requirements and identify AI-driven process improvements.
• Design, develop and document agentic AI solutions on approved platforms, creating and optimising prompts, skills, workflows, orchestrations and agent behaviours.
• Work with AI Solution Engineers on feasibility, technical architecture, integration requirements and solution patterns.
• Use integrations between AI agents and enterprise applications, data sources (including SharePoint), MCP servers and APIs, and Microsoft 365 services.
• Apply generative AI and LLM best practices, including evaluation and testing, and ensure compliance with AI governance, security, privacy, risk management and Responsible AI standards.
• Support business users during UAT, and support deployment planning, adoption, knowledge transfer and transition to support teams.
• Help build reusable components, development standards and best practices for agentic AI.

Required profile

• Experience in AI use-case discovery and business value alignment.
• Experience designing LLM solutions, including prompt and context engineering and agentic orchestration.
• Knowledge of AI governance, security, privacy and responsible AI.
• Experience adopting AI solutions.

Required skills

• Generative AI and LLM technologies, including skills, tools and MCP, RAG and knowledge grounding.
• Claude Code and GitHub Copilot (or similar) and cloud AI platforms such as Azure, AWS and GCP.
• Copilot Studio and Microsoft 365 Agents SDK.