AIx Field Service Engineer – Digital Service Role

About the role

As an AIx Field Service Engineer you will combine hands‑on equipment expertise with advanced digital tools and data analytics to improve tool uptime, accelerate troubleshooting, and deliver greater value to customers in the semiconductor industry.

Key responsibilities

• Develop and refine predictive models that identify tool issues before they impact customers.
• Analyze equipment data and trends to improve reliability, availability, and performance.
• Partner with Field Service Engineers to accelerate root‑cause analysis and fault resolution.
• Maintain strong tool knowledge and apply engineering expertise to digital solutions.
• Create dashboards, reports, and insights that support customer and business objectives.
• Train and support engineers in the effective use of AIx tools and capabilities.
• Drive adoption of digital service solutions across the organization.

Required profile

• Strong field service, equipment engineering, or technical troubleshooting background.
• Deep curiosity about how tools work and fail.
• Analytical mindset with a passion for problem solving.
• Comfortable working with data, dashboards, and digital tools.
• Effective communicator who can influence, train, and support others.
• Interest in shaping the future of predictive and data‑driven service delivery.