Associate Technical Success Manager

About the role

New Relic is seeking an Associate Technical Success Manager to act as the technical champion for our largest enterprise customers. You will guide customers through onboarding, drive platform consumption, and ensure they realize measurable value from our observability solutions.

Key responsibilities

• Partner with customers during onboarding, understand their needs, and help them achieve committed usage levels.
• Design and execute Mutual Activity Plans, set milestones, celebrate successes, and address deviations.
• Lead personalized training sessions and create documentation, videos, and articles to enable users.
• Provide insights for customer business reviews, highlighting successes, challenges, and growth opportunities.
• Proactively engage to maintain consumption targets and mitigate churn risks.
• Build strong relationships with technical stakeholders and advocate for their goals within New Relic.
• Keep users informed about new features and deliver refresher training as needed.

Required profile

• Strong customer‑focused mindset with a passion for driving adoption and value.
• Ability to collaborate closely with Account Executives and other internal teams.
• Excellent communication skills to convey technical benefits and outcomes.
• Experience working with enterprise‑scale customers and complex systems.

Required skills

What we offer

• Opportunity to work with a leading AI‑first observability platform.
• Collaborative global team of innovators and pioneers.
• Career growth in a fast‑expanding SaaS environment.