Business Support Manager

About the role

The Business Support Manager provides high‑quality coordination and executive support to the Retail Home Directors at Bord Gáis Energy. Based in Dublin with a hybrid schedule, this junior‑level position offers a 12‑month fixed‑term contract and serves as a development pathway toward the Chief of Staff office.

Key responsibilities

• Act as the first point of contact for requests, queries and actions directed to Retail Consumer Directors.
• Coordinate and manage requests across the Irish Retail Home business, ensuring clear ownership, timelines and outputs.
• Log, track and maintain visibility of incoming requests, prioritising them against customer, commercial and regulatory priorities.
• Triage requests and route them to the appropriate Director or leadership team with context and recommended next steps.
• Collaborate with Retail Home leaders and enabling functions (Marketing, CX, Data, Commercial, Operations, Finance, Risk, Regulation, etc.) to gather inputs and draft responses.
• Prepare concise summaries, briefings and draft replies for Directors, highlighting key issues and impacts.
• Monitor deadlines, proactively chase actions and keep stakeholders informed of progress.
• Ensure all responses are accurate, customer‑focused and aligned with Bord Gáis Energy’s Home business objectives.

Required profile

• Experienced professional seeking a junior‑level, development‑focused role.
• Strong organisational and prioritisation abilities.
• Excellent written and verbal communication skills.
• Ability to work cross‑functionally with diverse internal teams.
• Proactive, detail‑oriented and capable of managing multiple requests simultaneously.

Required skills