Contact Centre Team Leader – Newcastle West

About the role

Sysco Ireland is looking for a dynamic Contact Centre Team Leader to drive a culture of customer obsession and maximise sales opportunities while minimising negative experiences. You will lead a team delivering both tele‑sales and customer service, ensuring high performance against operational KPIs.

Key responsibilities

• Lead and motivate a team to achieve exceptional performance and foster engagement.
• Manage team results against set KPIs and ensure adherence to service level agreements.
• Deliver high‑quality service across tele‑sales and customer service channels.
• Own and drive individual and team projects focused on efficient customer experiences.
• Act as the voice of the customer within the business, promoting a customer‑focused mindset.
• Provide coaching, training, and regular performance feedback to direct reports.
• Create a positive culture where successes are shared and celebrated.

Required profile

• Proven leadership experience in a contact centre or similar environment.
• People‑management background with a track record of achieving results.
• Self‑motivated, results‑driven and eager to expand knowledge and skills.

Required skills