Customer Care Associate

About the role

We are looking for a Customer Care Associate to join our team at PHX Ireland for a 12‑month fixed‑term contract. In this role you will be the primary point of contact for customers, handling inquiries via phone, email and chat, and ensuring orders are placed and tracked accurately across multiple platforms.

Key responsibilities

• Respond to customer inquiries regarding order status, account details, and delivery queries through phone, email and chat.
• Accurately place and track orders using our online system, working across various products and platforms.
• Provide support for customers and suppliers on services such as telesales and general customer support.
• Resolve customer problems by offering appropriate solutions and escalating complex cases when necessary.
• Collaborate cross‑functionally to ensure timely resolution of queries and meet team KPIs.
• Adhere to company policies, product guidelines, and contribute to a positive team environment.

Required profile

• 1‑3 years of experience in a customer support or call‑center role.
• Strong interpersonal skills with the ability to communicate professionally and confidently.
• Results‑oriented mindset focused on achieving team KPIs.
• Team player who collaborates effectively and can handle difficult conversations.
• Analytical thinker with problem‑solving abilities and risk‑mitigation experience.

Required skills

• MS Office