Customer Experience Champion – Dublin

About the role

The Customer Experience Champion will work within a branch team to deliver high‑quality service to PTSB’s retail and SME customers. You will collaborate with the Branch Lead, support business objectives and ensure compliance while promoting the bank’s Omni‑Channel approach.

Key responsibilities

• Support day‑to‑day customer service operations in the branch.
• Provide excellent face‑to‑face and telephone advice across product and financial needs.
• Handle customer queries professionally and in a compliant manner.
• Generate and execute sales from qualified leads, following the Omni‑Channel ethos and activity management system.
• Assist with sales campaigns, including post‑sale fulfilment, administration and follow‑up tasks.
• Respond promptly to leads passed from Open24 to maximise new business opportunities.

Required profile

• QFA or APA in Loans and/or Savings & Investments with up‑to‑date CPD hours.
• If only one APA is held, commitment to obtain the second within two years.
• Alternatively, an Ordinary Leaving Certificate (or equivalent) with a minimum of five subjects (including English and Maths) or 5+ years post‑Leaving Certificate experience.
• Strong interpersonal and communication skills with a focus on outstanding customer experience.
• Proven sales, customer service or clerical experience in a regulated environment.
• Motivation to work in a sales‑driven setting.

Required skills