Customer Operations Administrator

About the role

PCI Pharma Services is seeking a proactive Administrator to support the Customer Operations department at its Dublin site, based in Stamullen, County Meath. This hybrid position offers the chance to contribute to the delivery of life‑changing therapies by ensuring smooth administrative processes across multiple functions.

Key responsibilities

• Maintain safe work practices and report near‑miss incidents to the EHS department.
• Set up new customer accounts and address changes in JDE.
• Create item codes for bulk, finished goods, and customer‑supplied components.
• Process bills of materials, including new BOMs and updates.
• Book deliveries, generate order confirmations, and manage collections.
• Prepare packing lists and manual dispatch notes as required.
• Raise non‑production sales orders (tooling, couriers, QA documents) and forward acknowledgements to finance and project managers.
• Support destruction of obsolete bulk material, in‑process waste, and related documentation.
• Generate order acknowledgements for production batches and coordinate with project managers for customer issuance.
• Perform additional ad‑hoc tasks aligned with company goals.

Required profile

• 1‑2 years of experience in an administrative role.
• Strong ability to follow goals, communicate clearly, and meet predefined targets.
• Excellent multitasking and prioritisation skills.
• Problem‑solving mindset with a proactive, results‑driven attitude.
• Flexibility to work across different shifts when needed.
• Collaborative and adaptable work style.

Required skills

• Proficiency with Microsoft Office applications (Excel, PowerPoint, Word).
• Experience using JDE for account and item code management.