Customer Service Advisor – Call Centre

About the role

Join Laya Healthcare’s Customer Service team as a Customer Service Advisor. You will be the first point of contact for members, handling inbound calls with empathy, clarity and professionalism. The role offers a dynamic environment where no two calls are the same.

Key responsibilities

• Answer inbound member calls and provide information on policies, claims, cover, renewals and payments.
• Explain complex information in a clear, reassuring manner.
• Handle complaints with patience, good judgement and a solutions‑focused approach.
• Log call details accurately and follow established processes.
• Collaborate with the team to meet call targets while maintaining high service standards.

Required profile

• Warm, confident communication skills, especially over the phone.
• Genuine desire to help people and make their day easier.
• Ability to stay positive and composed during busy or challenging calls.
• Strong attention to detail and solid problem‑solving ability.
• Adaptability and resilience – every call is different.

Required skills

• Previous customer service or call‑centre experience (advantageous but not essential).

What we offer

• Annual salary €30,850 plus a 10% performance‑related bonus.
• Health insurance from day one.
• €250 gym or club subsidy from day one.
• Hybrid working after the initial 6–8 week training period.
• Pension contributions and 100% maternity & paternity pay after 12 months.
• Wellbeing initiatives, events and support.
• Clear career progression and structured training.