Customer Service Agent

About the role

We are looking for a full‑time Customer Service Agent to join our busy administration team at a leading home‑care provider serving thousands of customers across the Republic of Ireland and Northern Ireland. You will work in a dynamic, customer‑focused environment, handling queries from patients and healthcare professionals and supporting field staff.

Key responsibilities

• Handle patient and healthcare professional queries in a dynamic, customer‑focused environment.
• Coordinate with internal departments and external contacts to resolve delivery‑related issues.
• Process orders and support field staff using a bespoke internal database.
• Consistently meet and exceed service level targets.
• Provide general administrative support as needed.

Required profile

• Previous experience in a similar customer service or healthcare‑related role.
• Excellent telephone manner and strong attention to detail.
• Strong computer skills, particularly in Microsoft Word and Excel.
• Organised with the ability to prioritise workload effectively.
• Flexible, positive attitude and strong communication skills.
• Customer‑focused and solutions‑oriented.

Required skills

• Microsoft Word
• Microsoft Excel