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This job expired on 21/09/2026. It no longer accepts applications.
Customer Service Agent
Total Talent · Dublin
Job description
About the role
We are seeking a full‑time Customer Service Agent to join a busy administration team supporting a leading home‑care provider across the Republic of Ireland and Northern Ireland. The role involves handling enquiries from patients and healthcare professionals while delivering a high‑quality, customer‑focused experience.
Key responsibilities
- Handle patient and healthcare professional queries in a dynamic environment.
- Coordinate with internal departments and external contacts to resolve delivery‑related issues.
- Process orders and support field staff using a bespoke internal database.
- Consistently meet and exceed service‑level targets.
- Provide general administrative support as needed.
Required profile
- Previous experience in a similar customer service or healthcare‑related role.
- Excellent telephone manner and strong attention to detail.
- Organised with the ability to prioritise workload effectively.
- Flexible, positive attitude and strong communication skills.
- Customer‑focused and solutions‑oriented.
Required skills
- Microsoft Word
- Microsoft Excel
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Total Talent
Dublin
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