Customer Service Assistant – Coolock

About the role

The Customer Service Assistant will deliver an outstanding experience to shoppers in a busy retail environment. Working closely with the Shop Manager and Assistant Manager, you will help keep the store running smoothly while handling bets and cash transactions.

Key responsibilities

• Assist the Shop Manager and Assistant Manager with daily store operations.
• Open and close the shop, ensuring all procedures are followed.
• Manage cash handling, including accepting and paying out bets via betting terminals and the EPOS system.
• Maintain high presentation standards and shop cleanliness.
• Act as a brand ambassador, introducing customers to multi‑channel and digital offerings.
• Step in to lead the team in the absence of senior managers.

Required profile

• Customer‑service oriented with a friendly, helpful attitude.
• Strong numeracy and attention to detail.
• Ability to work under pressure in a fast‑paced environment.
• Flexible to work 7 days a week and adapt to changing shop needs.
• Interest in sports and betting, with good communication skills.

Required skills

• Proficiency with EPOS (Electronic Point of Sale) systems.

What we offer

• Opportunities for progression to management roles.
• On‑the‑job training and continuous upskilling.
• Dynamic team environment in a well‑known retail brand.