Customer Service Assistant

About the role

You will deliver an outstanding customer experience in a fast‑paced retail environment, supporting the Shop Manager and team to keep the store running smoothly. The role involves handling bets, managing cash, and promoting the brand’s multi‑channel offerings.

Key responsibilities

• Assist the Shop Manager and Assistant Manager with daily store operations.
• Open and close the shop, ensuring all procedures are followed.
• Manage cash, process bets via betting terminals and the EPOS system, and maintain accurate records.
• Guide the shop team in the absence of senior managers.
• Uphold high presentation standards and compliance with safety and social responsibility policies.
• Introduce customers to in‑shop and online products and services.

Required profile

• Customer‑service focused with a friendly, helpful attitude.
• Strong numeracy, attention to detail and ability to work under pressure.
• Flexible to work 7 days a week and adapt to a retail environment.
• Enthusiastic, reliable and able to work both independently and as part of a team.
• Interest in sports and betting events.

Required skills

• Experience with EPOS systems.
• Proficiency using betting terminals.