Customer Service Assistant – Retail Shop

About the role

The Customer Service Assistant will deliver an outstanding experience to shoppers in a fast‑paced retail environment. Working closely with the Shop Manager and Assistant Manager, you will help keep the store running smoothly, handle cash and bets, and act as a brand ambassador for the multi‑channel betting offering.

Key responsibilities

• Assist the Shop Manager and Assistant Manager with daily store operations.
• Open and close the shop, manage the team and oversee cash‑handling procedures.
• Accept and process customer bets via betting terminals and the EPOS system.
• Maintain high shop presentation standards and ensure compliance with safety and regulatory procedures.
• Promote the shop’s in‑store and online products, introducing customers to the digital journey.
• Work under pressure, continuously seek improvements, and uphold social responsibility duties.

Required profile

• Customer‑service focused with strong integrity and trustworthiness.
• Flexible to work a 7‑day schedule and adaptable to a retail environment.
• Excellent attention to detail, numeracy and cash‑handling skills.
• Enthusiastic, proactive, and able to work both independently and as part of a team.
• Interest in sport and betting, with the ability to build rapport with customers.
• Strong communication skills and a results‑driven mindset.

Required skills

• Experience with EPOS systems.
• Familiarity with betting terminals.